Terms & Conditions

Welcome to SareeTree.

These Terms & Conditions govern your access to and use of the SareeTree website, products, services, content, checkout, order placement, customer support, and related features.

By visiting our website, creating an account, placing an order, contacting our support team, or using any SareeTree service, you agree to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any other policy published on our website.

Please read these Terms carefully before using the website or placing an order.

1. Who We Are

SareeTree is operated by Fab Viva under the brand name SareeTree.

In these Terms & Conditions, “SareeTree,” “we,” “our,” and “us” refer to Fab Viva, the business operating the website and services of SareeTree.

Business Address:
SareeTree
2128, 2nd Floor, Bellagio Lace Textile Market,
Opp. IFM, Near Raj Mahal AC Mall,
Canal to Sitanagar Road, Parvat Patiya,
Surat, Gujarat - 395010, India

Customer Support:
Phone / WhatsApp: +91 9662090990
Email: info.sareetree@gmail.com

2. Electronic Agreement

These Terms & Conditions are an electronic record and do not require any physical or digital signature.

By using the website or placing an order, you agree that your use of SareeTree forms a legally binding agreement between you and SareeTree.

3. Eligibility

You must be at least 18 years old to place an order on SareeTree.

If you are under 18, you may use the website only with the involvement and consent of a parent or legal guardian.

By using SareeTree, you confirm that:

  • You are legally capable of entering into a binding agreement
  • The information provided by you is true, accurate, and complete
  • You will use the website only for lawful purposes
  • You will not misuse the website, services, content, offers, payment systems, or customer support channels

4. Account and Customer Information

Customers may browse and shop on SareeTree with or without creating an account, depending on website functionality.

If you create an account, you are responsible for:

  • Keeping your login details confidential
  • Maintaining accurate account information
  • Ensuring your phone number, email, address, and pincode are correct
  • All activities that happen through your account

SareeTree will not be responsible for loss or delay caused by incorrect customer information, wrong address, wrong phone number, wrong pincode, or unauthorized account access due to customer-side negligence.

5. Product Information

We aim to provide accurate product information, including product images, descriptions, prices, fabric details, blouse details, color options, care instructions, and availability.

However, customers must understand that:

  • Product colors may slightly vary due to lighting, photography, editing, screen brightness, and device display settings
  • Fabric appearance, texture, shine, and color tone may look slightly different in photos and videos
  • Minor variation in color, texture, weaving, print, embroidery, or finish may occur
  • Accessories shown in photos, such as jewellery, purse, flowers, tassels, props, or decoration items, are not included unless clearly mentioned in the product description
  • Blouse availability and type will be as mentioned in the product details
  • Product images are for representation and styling reference

Customers are requested to read the product description carefully before placing an order.

6. Product Availability

All products are subject to availability.

SareeTree reserves the right to:

  • Limit product quantities
  • Discontinue products
  • Change product availability
  • Cancel orders if the product is out of stock
  • Offer replacement, store credit, or refund where applicable

If a prepaid order cannot be fulfilled due to stock unavailability, SareeTree will contact the customer and process an eligible refund or alternative solution.

7. Pricing

All prices are displayed in Indian Rupees unless otherwise stated.

SareeTree reserves the right to update product prices, offers, discounts, and availability without prior notice.

In case of pricing error, technical error, discount error, or incorrect product listing, SareeTree reserves the right to cancel the order and process an eligible refund if payment has already been received.

Product prices, offers, and discounts shown during checkout will be considered final for that order, subject to successful payment, stock availability, and order verification.

8. Offers, Discounts, and Coupons

Offers, coupons, prepaid discounts, bundle discounts, review rewards, referral rewards, and promotional codes may be made available from time to time.

SareeTree reserves the right to:

  • Start, modify, pause, or end any offer
  • Reject misuse of coupon codes
  • Restrict multiple discounts from being combined
  • Cancel orders placed using unauthorized or manipulated discounts
  • Set minimum order value or product eligibility for offers
  • Limit offer usage per customer, phone number, address, or account

Unless clearly stated, offers cannot be combined with other offers.

9. Order Placement

Placing an order on SareeTree is an offer by the customer to purchase the selected product.

An order is confirmed only after SareeTree accepts the order and processes it for dispatch.

SareeTree may contact the customer for verification before dispatch, especially for COD orders, high-value orders, incomplete addresses, suspicious orders, or orders requiring additional confirmation.

SareeTree reserves the right to accept, reject, cancel, or hold an order due to:

  • Product unavailability
  • Payment issue
  • Pricing error
  • Incorrect customer details
  • Non-serviceable pincode
  • Failed COD verification
  • Suspicious or fake order
  • Repeated RTO or delivery refusal history
  • Operational issue
  • Any reason that may cause business, delivery, payment, or fraud risk

10. Payment

SareeTree may accept payment through available payment methods such as:

  • UPI
  • Credit card
  • Debit card
  • Net banking
  • Wallets
  • Payment gateway options
  • Cash on Delivery, where available
  • Any other payment method enabled on the website

All online payments are processed through third-party payment service providers. SareeTree does not intentionally store full card numbers, UPI PINs, net banking passwords, or complete payment credentials.

If payment is deducted but the order is not confirmed, the customer should contact SareeTree support with payment proof, transaction ID, registered phone number, and email address.

Refunds for failed payments are usually handled by the bank or payment provider as per their standard timeline.

11. Cash on Delivery

Cash on Delivery may be available for eligible orders, subject to order value, pincode serviceability, courier support, and SareeTree’s internal verification.

COD is generally available for eligible orders below ₹4,000, unless otherwise changed on the website.

SareeTree may deny COD for:

  • High-value orders
  • Suspicious orders
  • Incomplete address
  • Invalid phone number
  • Non-serviceable pincode
  • Previous refused delivery
  • Previous RTO history
  • Repeated fake orders
  • Courier COD restriction

For COD orders, customers must keep the full order amount ready at the time of delivery.

12. Shipping and Delivery

Shipping and delivery are governed by SareeTree’s Shipping Policy.

Orders are usually dispatched within 24–48 business hours, subject to stock availability, payment confirmation, COD verification, holidays, sale periods, and operational conditions.

Delivery usually takes 3–7 business days after dispatch, depending on customer location, pincode serviceability, courier partner, and external factors.

SareeTree does not guarantee delivery by a specific event date unless confirmed in writing.

For full details, customers should read the Shipping Policy.

13. Delivery Failure, RTO, and Incorrect Address

Customers are responsible for providing correct delivery details.

SareeTree will not be responsible for failed delivery caused by:

  • Incorrect address
  • Wrong pincode
  • Incomplete address
  • Wrong phone number
  • Customer unavailable
  • Customer refusing delivery
  • Customer not responding to courier calls
  • COD amount not being ready
  • Customer-side delivery issue

If reshipping is required due to customer-side error, additional shipping, handling, or reshipping charges may apply.

SareeTree may restrict future COD access for customers with repeated RTO, refusal, fake orders, or delivery failure history.

14. Cancellation

Customers may request order cancellation before dispatch by contacting SareeTree support.

Once an order is dispatched, cancellation may not be possible.

SareeTree reserves the right to cancel an order due to:

  • Product out of stock
  • Pricing error
  • Payment failure
  • Fraud risk
  • Invalid customer details
  • Non-serviceable pincode
  • Failed COD verification
  • Operational issue

For prepaid orders cancelled before dispatch, eligible refunds will be processed as per payment provider timelines.

15. Return, Exchange, and Refund

Returns, exchanges, and refunds are governed by SareeTree’s Return & Exchange Policy.

Customers must read the Return & Exchange Policy before placing an order.

Key points:

  • One-time exchange may be available within 7 days of delivery for eligible products
  • For customer preference-based exchange, such as color change, design change, or personal preference, a flat ₹300 Exchange Handling Fee may apply
  • For wrong, damaged, defective, or missing products, no exchange fee will be charged after verification
  • Unboxing video may be required for wrong, damaged, defective, or missing product claims
  • Product must be unused, unwashed, unaltered, and returned with original tags, invoice, product bag, and packaging
  • Minor color variation due to lighting, photography, editing, and screen settings will not be considered a defect
  • Refunds are applicable only in approved cases as per policy

Shipping charges, COD charges, convenience charges, exchange handling fees, and operational charges may be non-refundable where applicable.

For full details, customers should read the Return & Exchange Policy.

16. Damaged, Wrong, Defective, or Missing Product

If the customer receives a wrong, damaged, defective, or missing product, the customer must contact SareeTree support within the timeline mentioned in the Return & Exchange Policy.

A clear unboxing video may be required for verification.

SareeTree may ask for:

  • Order ID
  • Registered phone number
  • Product photos
  • Parcel photos
  • Shipping label photo
  • Continuous unboxing video
  • Issue details

Claims will be approved only after verification.

17. Customer Reviews, Photos, and Content

Customers may submit reviews, ratings, photos, videos, feedback, testimonials, or comments through SareeTree’s website, WhatsApp, social media, email, or review tools.

By submitting such content, the customer allows SareeTree to use, display, reproduce, publish, edit, share, or promote the content for website, marketing, customer support, social media, advertising, and brand communication purposes.

Customers must not submit content that is false, abusive, offensive, misleading, unlawful, defamatory, infringing, or harmful.

SareeTree may remove or moderate customer-generated content at its discretion.

18. Intellectual Property

All website content, including product images, videos, banners, text, graphics, logos, icons, design, layout, collections, product descriptions, and brand elements, belongs to SareeTree, Fab Viva, or respective content owners.

Customers may use the website only for personal shopping and lawful browsing.

Customers must not copy, reproduce, download, modify, distribute, sell, scrape, reuse, or commercially exploit website content without written permission from SareeTree.

19. Prohibited Use

Customers must not use the SareeTree website or services for:

  • Fraudulent orders
  • Fake COD orders
  • Payment misuse
  • Coupon misuse
  • Unauthorized resale
  • Website scraping
  • Hacking or attempting unauthorized access
  • Uploading harmful code or viruses
  • Abusive communication
  • Harassing staff or support team
  • Misleading claims
  • Impersonation
  • Violation of applicable laws
  • Any activity that harms SareeTree, customers, courier partners, payment partners, or service providers

SareeTree reserves the right to cancel orders, suspend access, restrict COD, block accounts, or take appropriate legal action in case of misuse.

20. Staff Safety and Customer Conduct

SareeTree aims to provide respectful customer support.

Customers are expected to communicate respectfully with our support team, courier partners, and service representatives.

Abuse, threats, harassment, obscene language, intimidation, repeated nuisance calls, or misconduct towards our team will not be tolerated.

In such cases, SareeTree may:

  • Refuse further communication through certain channels
  • Restrict COD access
  • Cancel pending orders
  • Block customer account access
  • Preserve communication records
  • Take legal action where necessary

This clause is meant to protect staff safety while still allowing genuine customer complaints to be handled fairly.

21. Third-Party Services

SareeTree may use third-party services for:

  • Website hosting
  • Payments
  • Shipping
  • Tracking
  • SMS
  • Email
  • WhatsApp communication
  • Reviews
  • Analytics
  • Advertising
  • Customer support
  • Fraud prevention

These third parties may have their own terms and privacy policies.

SareeTree is not responsible for errors, delays, outages, or failures caused by third-party service providers, but we will make reasonable efforts to support customers where possible.

22. Website Accuracy and Availability

SareeTree aims to keep the website accurate and available.

However, we do not guarantee that:

  • The website will always be uninterrupted
  • The website will always be error-free
  • Product information will always be free from mistakes
  • Prices, offers, or availability will always be current at every moment
  • Third-party services will always function properly

We reserve the right to correct errors, update information, remove products, change offers, and modify website content at any time.

23. Limitation of Liability

To the maximum extent permitted by applicable law, SareeTree’s liability for any claim related to an order, product, payment, delivery, return, exchange, or website use shall be limited to the amount paid by the customer for the relevant order.

SareeTree will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of opportunity, emotional distress, event loss, business loss, or delay-related loss.

Nothing in these Terms is intended to limit any consumer rights that cannot be limited under applicable law.

24. Indemnity

You agree to indemnify and hold SareeTree, Fab Viva, employees, representatives, service providers, and partners harmless from claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website
  • Your violation of these Terms
  • Your violation of applicable law
  • Your false or misleading information
  • Your fraudulent activity
  • Your violation of third-party rights
  • Your misuse of offers, payments, returns, exchanges, or COD services

25. Privacy

Your use of SareeTree is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, share, and protect customer information.

By using SareeTree, you agree to the practices described in our Privacy Policy.

26. Force Majeure

SareeTree will not be responsible for delay or failure caused by events beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fire
  • War
  • Riots
  • Strikes
  • Lockdowns
  • Government restrictions
  • Epidemics or pandemics
  • Courier disruption
  • Internet or payment gateway failure
  • Technical failure
  • Supply chain disruption
  • Any event beyond reasonable control

27. Changes to Terms

SareeTree may update these Terms & Conditions from time to time.

The updated version will be published on the website with the revised “Last Updated” date.

Continued use of the website after changes means you accept the updated Terms.

28. Grievance and Customer Support

For any complaint, order issue, website issue, policy question, or grievance, customers may contact:

Email: info.sareetree@gmail.com
Phone / WhatsApp: +91 9662090990
Support Hours: 10:00 AM – 6:00 PM, Monday to Saturday

Please share:

  • Order ID
  • Registered mobile number
  • Customer name
  • Issue details
  • Photos/videos, if relevant

We aim to acknowledge customer complaints within a reasonable time and resolve valid complaints as soon as possible.

29. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute arising from website use, orders, payments, products, delivery, return, exchange, refund, or these Terms shall be subject to the jurisdiction of courts in Surat, Gujarat, unless applicable law provides otherwise.

30. Contact Information

SareeTree
Operated by Fab Viva

2128, 2nd Floor, Bellagio Lace Textile Market,
Opp. IFM, Near Raj Mahal AC Mall,
Canal to Sitanagar Road, Parvat Patiya,
Surat, Gujarat - 395010, India

Phone / WhatsApp: +91 9662090990
Email: info.sareetree@gmail.com