Contact Us

Need help with your order, product selection, delivery, exchange, or any SareeTree support request? Our team is here to help you shop with confidence.

SareeTree is operated by Fab Viva under the brand name SareeTree.

Quick Support

WhatsApp Support

For faster help, contact us on WhatsApp.

WhatsApp: +91 9662090990

Best for:

  • Order-related help
  • Product and color guidance
  • Blouse and fabric details
  • Delivery and tracking support
  • Exchange-related queries
  • Sharing photos or videos for support

Button Text: Chat on WhatsApp

Call Support

You can also call our support team during working hours.

Phone: +91 9662090990
Support Hours: 10:00 AM – 6:00 PM, Monday to Saturday

Calls received outside support hours may be answered on the next working day.

Button Text: Call SareeTree

Email Support

For detailed queries, complaints, payment issues, or policy-related support, email us.

Email: info.sareetree@gmail.com

Please include your order details so we can help you faster.

Button Text: Email Us

Before You Contact Us

To help us resolve your query faster, please keep these details ready:

  • Order ID
  • Registered mobile number
  • Customer name
  • Product name or screenshot
  • Tracking ID, if available
  • Photos or videos, if the issue is related to wrong, damaged, defective, or missing product

For wrong, damaged, defective, or missing product claims, a clear unboxing video may be required as per our Return & Exchange Policy.

Track Your Order

Already placed an order?

You can track your shipment using our order tracking page.

Button Text: Track My Order

If tracking is not updated immediately after dispatch, please allow up to 24 hours for courier tracking details to reflect.

Product Selection Help

Confused about color, fabric, blouse, or occasion styling?

Message us on WhatsApp before placing your order. Our team can help you understand:

  • Saree color
  • Fabric details
  • Blouse availability
  • Saree occasion suitability
  • Delivery-related questions
  • Exchange policy basics

Button Text: Get Product Help on WhatsApp

Return & Exchange Support

For return, exchange, wrong product, damaged product, defective product, or missing item support, please contact us within the timeline mentioned in our Return & Exchange Policy.

For faster support, share:

  • Order ID
  • Registered phone number
  • Product photos
  • Parcel photos
  • Shipping label photo
  • Continuous unboxing video, if applicable

Button Text: Read Return & Exchange Policy

Shipping & Delivery Support

For shipping, delivery delay, failed delivery, RTO, incorrect address, or tracking-related help, please contact us with your Order ID and tracking details.

Button Text: Read Shipping Policy

Contact Form

You can also send us your query through the form below.

Please select the correct reason and share complete details so our support team can respond properly.

Form Fields

Name
Email
Phone Number
Order ID
Reason for Contact

Options:

  • Product enquiry
  • Order tracking
  • Delivery issue
  • Return / exchange request
  • Wrong / damaged / defective product
  • Payment / refund issue
  • Bulk / wholesale enquiry
  • Other

Message

Button Text: Submit Request

Bulk / Wholesale Enquiry

For bulk orders, reseller enquiries, or wholesale-related discussion, please contact us separately.

Email: info.sareetree@gmail.com
WhatsApp: +91 9662090990

Please mention:

  • Your name
  • Business name
  • City and state
  • Quantity requirement
  • Product type or collection interest
  • Timeline

Button Text: Send Wholesale Enquiry

Business Address

SareeTree
Operated by Fab Viva

2128, 2nd Floor, Bellagio Lace Textile Market,
Opp. IFM, Near Raj Mahal AC Mall,
Canal to Sitanagar Road, Parvat Patiya,
Surat, Gujarat - 395010, India

Grievance Support

For complaints, privacy-related requests, policy concerns, or unresolved customer support issues, you may contact:

Grievance Officer / Privacy Contact:
Grievance Officer, SareeTree

Email: info.sareetree@gmail.com
Phone / WhatsApp: +91 9662090990

Please use the subject line:

Grievance Request – Order ID [Your Order ID]

We aim to acknowledge valid customer complaints within a reasonable time and resolve them as soon as possible.

Important Support Notes

  • Please do not share your UPI PIN, OTP, card PIN, banking password, or sensitive payment credentials with anyone.
  • SareeTree will never ask for your UPI PIN, ATM PIN, net banking password, or OTP.
  • For COD orders, please pay only the amount shown on your invoice/order.
  • For prepaid orders, refunds are processed only through approved payment or refund channels.
  • Please communicate respectfully with our support team so we can resolve your query faster.

    Still need help?

    Our SareeTree support team is happy to assist you with product selection, order tracking, delivery support, and exchange-related queries.
    Chat with SareeTree on WhatsApp