Q. How do I know if my order is confirmed?
Once your order is successfully placed, you will receive an order confirmation by email and/or SMS. If you do not receive confirmation, please check your spam folder or contact SareeTree support.
Q. What payment methods are available?
SareeTree may offer payment options such as UPI, credit card, debit card, net banking, wallets, payment gateway options, and Cash on Delivery where available at checkout.
Q. Is Cash on Delivery available?
Yes, Cash on Delivery is available on eligible orders below ₹4,000, subject to pincode serviceability, courier availability, and order verification.
SareeTree may restrict COD for incomplete addresses, invalid phone numbers, suspicious orders, previous refused deliveries, or repeated RTO history.
Q. Do prepaid orders get any discount?
If a prepaid discount is active, it will be shown on the website or at checkout. Final discount eligibility and amount will depend on what is displayed at checkout.
Q. Can I change or cancel my order after placing it?
You can request a cancellation or modification before dispatch. Once the order has been dispatched, cancellation or modification may not be possible.
For address or phone number changes, please contact support as early as possible.
Q. My payment was deducted, but I did not get order confirmation. What should I do?
Please contact SareeTree support with your payment proof, transaction ID, registered phone number, and email address.
Failed-payment refunds are usually handled by the bank or payment provider as per their timeline.
Q. Do you charge for shipping?
SareeTree currently offers free shipping across India unless otherwise shown at checkout.
Q. How fast do you dispatch orders?
Orders are usually processed and dispatched within 24–48 business hours after confirmation.
Dispatch may take longer during sales, festivals, public holidays, high order volume, stock verification, payment verification, COD confirmation delay, or courier disruption.
Q. I Am An International Customer But Want Delivery In India. Is This Possible?
Yes. It Is Possible For Us To Deliver Your Shipment To India. We Would Need The Complete Shipping Address Along With A Local Contact Number. If The Delivery Address Is Of A Hotel, Would Recommend You To Give Us Your Personal Local Contact Number Which Would Be Reachable At All Times.
Q. How long does delivery take?
After dispatch, delivery usually takes 3–7 business days depending on your location and courier serviceability.
Remote areas, non-metro pincodes, and special service locations may take longer.
Q. When will tracking start working?
Tracking details are shared after dispatch through SMS, email, WhatsApp, or the order tracking page.
Tracking updates may take up to 24 hours to reflect after dispatch.
Q. What does RTO mean?
RTO means Return to Origin. It happens when the shipment is returned to SareeTree due to failed delivery.
Common reasons include customer unavailable, incorrect address, wrong pincode, unreachable phone number, delivery refusal, or COD not accepted.
Q. Can I place an order from outside India for delivery within India?
Yes, you may place an order for delivery to a serviceable Indian address.
At present, SareeTree does not offer international delivery unless specifically confirmed by our support team.
Q. Do you offer returns or exchange?
SareeTree primarily offers exchange support for eligible cases.
Approved refunds are limited to cases where replacement or exchange is not possible, as per our Return & Exchange Policy.
Q. What is the exchange window?
For wrong, damaged, defective, or missing product claims, the request must be raised within 24 hours of delivery.
For eligible color change, design change, or customer-preference exchange, the request must be raised within 7 days of delivery.
Q. Is there an exchange fee?
Yes. A flat ₹300 Exchange Handling Fee applies for customer-preference exchanges such as color change, design change, wrong selection, or change of mind.
No exchange fee is charged for verified wrong, damaged, defective, or missing product cases.
Q. Is an unboxing video required?
Yes. A clear, continuous unboxing video is required for wrong, damaged, defective, or missing product claims.
The video should be shared within 24 hours of delivery.
Q. How many times can I exchange one order?
Only one exchange is allowed per order.
Q. When can an exchange request be rejected?
Exchange may be rejected if:
Product is used
Product is washed
Product is altered
Tags are missing
Invoice or packaging is missing
Product fails quality check
Request is raised after the policy timeline
Product & Fabric
Q. How do I know the fabric of a saree?
Please check the individual product page. Fabric details are usually mentioned in the product description or product highlights.
If the fabric detail is unclear, we recommend asking SareeTree on WhatsApp before placing the order.
Q. Are the fabric claims the same for every product?
No. Fabric, finish, texture, and blouse details vary by product.
Always rely on the specific product page instead of assuming the material from the collection name or image style alone.
Q. What is included with the saree?
What is included depends on the product.
Many SareeTree listings include one saree and one blouse piece, but customers should always check the product page for exact package details.
Q. Are accessories shown in product photos included?
No, accessories are not included unless clearly mentioned in the product description.
Jewellery, purse, flowers, tassels, props, and decoration items shown in images are usually for styling and presentation only.
Q. Can I ask for fabric or product help before ordering?
Yes. You can message SareeTree on WhatsApp for help with fabric, color, blouse details, and occasion suitability before placing your order.
Q. Is a blouse piece included?
Many SareeTree products include a blouse piece, but blouse details may vary by product.
Please check the individual product page to confirm whether the blouse is included and whether it is running, matching, contrast, stitched, or unstitched.
Q. What is the saree length?
Saree length can vary by product. Many product pages mention saree length and blouse length in the product details.
Please check the specific product page before ordering.
Q. Is the blouse stitched or unstitched?
Most blouse pieces are unstitched unless the product page clearly mentions otherwise.
Q. Do you provide blouse stitching or alterations?
Blouse stitching or alteration is available only if clearly mentioned on the product page or confirmed by SareeTree support.
If you need clarification, please contact support before placing the order.
Q. Can I exchange because I expected a different blouse style?
If the delivered product matches the product page details, normal misunderstanding about blouse style may not be treated as wrong, damaged, or defective product.
Please read blouse information carefully before ordering or ask SareeTree support on WhatsApp.
Q. Will the saree look exactly the same as the photo?
Not always. Slight variation in color, shine, texture, and finish may happen due to lighting, photography, editing, and screen settings.
Q. Is color variation considered a defect?
No. Minor color variation caused by lighting, photography, editing, or device display is not considered a defect.
Q. Why does the fabric sometimes look different in real life?
Fabric texture, softness, weave, shine, and drape can appear different online compared to real life.
Product photos are for reference, so please read the written product details carefully.
Q. Can I ask for color confirmation before I buy?
Yes. You can contact SareeTree on WhatsApp for product and color guidance before placing your order.
Q. Can I leave a review after delivery?
Yes. Customer reviews help other shoppers understand product quality, color, fabric feel, delivery experience, and overall satisfaction.
If review writing is enabled for the product, you can submit your feedback after delivery.
Q. Can I share a photo or video review?
Yes. Photo and video reviews are welcome.
If SareeTree is running a review reward campaign, the reward details will be shared through the review request message or offer communication.
Q. What offers are currently available?
Offers may change from time to time. If an offer is active, it will be shown on the website or at checkout.
Please rely on the final discount shown at checkout.
Q. Can I combine multiple coupons or offers?
Unless clearly stated, offers cannot be combined.
SareeTree may restrict stacking of coupons, prepaid discounts, bundle offers, referral rewards, or review rewards.
Q. What if a coupon does not work?
Please check:
Minimum order value
Product eligibility
Coupon expiry
Whether another offer is already applied
Whether the coupon is valid for your order
If you still face an issue, contact support before placing the order.
Q. Do I need to create an account to place an order?
You may be able to browse and shop with or without creating an account, depending on website functionality.
Q. How do I update or correct my personal information?
Please contact SareeTree support with your registered mobile number, email address, and order ID if relevant.
Q. How do I request account deletion or deletion of my personal data?
You can request deletion by emailing:
info.sareetree@gmail.com
Use the subject line:
Privacy Request
Deletion may not be possible immediately for active orders, invoice records, tax records, fraud checks, payment records, or legal/compliance reasons.
Q. How do I stop marketing messages?
You can unsubscribe where available, reply “STOP” where applicable, or contact SareeTree by email or WhatsApp.
Important service messages such as order confirmation, payment updates, delivery updates, and exchange support messages may still be sent.
Q. Does SareeTree store full payment details?
No. Online payments are processed through third-party payment providers.
SareeTree does not intentionally store full card numbers, UPI PINs, net banking passwords, or complete payment credentials.
Q. Do you accept bulk or wholesale enquiries?
Yes. For bulk orders, reseller enquiries, or wholesale discussion, please contact SareeTree directly.
Q. How do I place a bulk enquiry?
You can email SareeTree at:
info.sareetree@gmail.com
Or message us on WhatsApp:
+91 9662090990
Q. What details should I share for a bulk enquiry?
Please share:
Your name
Business name
City and state
Quantity requirement
Product type or collection interest
Timeline
Is there a minimum quantity for wholesale?
Minimum quantity may depend on the product, availability, and requirement.
SareeTree support will guide you after reviewing your enquiry.
Q. How can I contact SareeTree fastest?
The fastest option is WhatsApp support.
WhatsApp: +91 9662090990
What are your support hours?
Support hours are:
10:00 AM – 6:00 PM, Monday to Saturday
Messages received outside support hours may be answered on the next working day.
Q. What details should I keep ready before contacting support?
Please keep these details ready:
Order ID
Registered mobile number
Customer name
Product name or screenshot
Tracking ID, if available
Photos or videos, if the issue is product-related
Q. How do I contact you for a complaint or unresolved issue?
For complaints or unresolved support issues, please contact:
Email: info.sareetree@gmail.com
WhatsApp: +91 9662090990
For grievance or privacy-related matters, use the subject line:
Grievance Request – Order ID [Your Order ID]
Or:
Privacy Request
Where is SareeTree based?
SareeTree is operated by Fab Viva and is based in Surat, Gujarat, India.
