At SareeTree, we carefully check every product before dispatch. However, if you receive a damaged, defective, wrong, or incomplete product, we will help you as per the policy below.

By placing an order on SareeTree, the customer agrees to this Return, Exchange & Refund Policy.

1. Return & Exchange Window

For damaged, defective, wrong, or missing product claims, the customer must raise a request within 24 hours of delivery.

For eligible customer preference-based exchange, such as color change or design change, the request must be raised within 7 days of delivery.

Requests raised after the applicable time period may not be accepted.

2. Eligible Cases for Free Replacement / Exchange

SareeTree will not charge any exchange or return shipping fee in the following verified cases:

·         Wrong product delivered

·         Damaged product delivered

·         Defective product delivered

·         Missing item or incomplete order delivered

·         Product is materially different from the product ordered

In these cases, SareeTree will arrange a return pickup wherever reverse pickup service is available. If reverse pickup is not available at the customer’s location, we will guide the customer with the next steps.

3. Unboxing Video Requirement

For wrong, damaged, defective, or missing product claims, a clear unboxing video is compulsory.

The unboxing video must be shared within 24 hours of delivery.

The video should clearly show:

·         All sides of the outer package

·         Shipping label and order details

·         Opening of the parcel

·         Inner packaging and product

·         The issue being claimed

The video must be continuous and should not have any cuts, pauses, edits, or joints.

If the customer is unable to provide a proper unboxing video, SareeTree may not be able to approve the claim.

4. Customer Preference-Based Exchange

A one-time exchange may be allowed for customer preference-based reasons, such as:

·         Customer wants a different design

·         Customer wants a different color

·         Customer changed their mind

·         Customer selected the wrong product

·         Customer does not prefer the product after delivery

For such customer preference-based exchange, a flat ₹300 Exchange Handling Fee will be applicable.

This ₹300 fee includes return pickup attempt, handling, quality check, repacking, and reshipping of the exchanged product, wherever reverse pickup service is available.

If reverse pickup service is not available at the customer’s location, the customer may be required to send the product to our warehouse through a reliable local courier service. The customer must share the courier receipt and tracking details with SareeTree.

Only one exchange is allowed per order.

The exchanged product will be dispatched only after:

·         The original product is received at our warehouse

·         The product passes quality check

·         The applicable exchange fee is paid

·         Any price difference is paid, if the new product has a higher price

If the customer selects a product of lower value, the remaining amount may be adjusted as store credit at SareeTree’s discretion.

5. Non-Eligible Cases

Returns or exchanges will not be accepted in the following cases:

·         Product is used, worn, washed, altered, damaged, stained, perfumed, or not in original condition

·         Original tags, invoice, product bag, or packaging are missing

·         Saree has fall, edging, pico, blouse stitching, or any alteration done

·         Customized products

·         Clearance sale / final sale products, unless wrong, damaged, or defective product is delivered

·         Customer does not like minor color variation due to screen settings, lighting, photography, or editing

·         Accessories shown in model images, such as jewellery, purse, tassels, flowers, or decoration items, unless specifically mentioned in the product description

Minor variation in color, fabric appearance, texture, or work may occur due to lighting, camera settings, editing, and screen display differences. Such minor variation will not be considered a defect.

6. Product Condition for Exchange / Return

The product must be returned in its original condition.

The product must be:

·         Unused

·         Unwashed

·         Unaltered

·         With original tags

·         With invoice/slip

·         With original product bag and packaging

·         With all included items received in the parcel

If the product does not pass quality check, the exchange or return request may be rejected. In such cases, the product may be shipped back to the customer.

7. Courier Charges

For wrong, damaged, defective, or missing products delivered due to an error from SareeTree’s side, the customer will not be charged after the claim is verified.

For customer preference-based exchange, a flat ₹300 Exchange Handling Fee will be applicable.

Shipping charges, COD charges, convenience charges, and exchange handling fees are non-refundable.

8. Refund Policy

Refunds are applicable only in approved cases where replacement or exchange is not possible.

Refunds may be processed to the original payment method or as store credit, depending on the case.

Refund processing timelines may vary depending on the payment provider or bank.

SareeTree reserves the right to process a refund only after the returned product is received and passes quality check.

9. Exchange of Higher or Lower Value Product

If the customer chooses a product of higher value for exchange, the customer must pay the price difference.

If the customer chooses a product of lower value, the balance amount may be adjusted as store credit at SareeTree’s discretion.

Cash refund for balance amount in customer preference-based exchange may not be provided.

10. Return Address

If the customer is asked to self-ship the product, the parcel should be sent to the address below:

SAREE TREE
2128, 2^nd Floor, Bellagio Lace Textile Market, Opp. IFM, Near Raj Mahal AC Mall, Canal To Sitanagar Road, Parvat Patiya, Surat, Gujarat- 395010
Customer Care: +91 9662090990
Email: info.sareetree@gmail.com

The customer must mention the Order ID clearly on the parcel.

11. How to Raise a Request

To raise a return or exchange request, contact us through:

Email: info.sareetree@gmail.com
Customer Care: +91 9662090990

Please share:

·         Order ID

·         Customer name

·         Registered mobile number

·         Reason for request

·         Product photos

·         Unboxing video, if the claim is for wrong, damaged, defective, or missing product

12. Quality Check & Approval

Once we receive the returned product at our warehouse, it will be sent for quality check.

The request will be approved only after the product passes quality check.

If the product fails quality check, SareeTree may reject the request and send the product back to the customer.

13. Product Disclaimer

Model images are for representation purposes only.

Slight variation in color, fabric appearance, texture, or work may occur due to lighting, camera settings, editing, and screen display differences.

Decoration material, jewellery, purse, tassels, flowers, and other accessories shown in images are not included with the product unless clearly mentioned in the product description.

Customers are requested to read the product description carefully before placing an order.

14. Grievance Support

For any complaint, return, exchange, or refund-related issue, customers can contact:

Email: info.sareetree@gmail.com
Customer Care: +91 9662090990

We aim to acknowledge customer complaints within 48 hours and resolve valid complaints within a reasonable time.

15. Jurisdiction

Any dispute arising between the parties shall be subject to the jurisdiction of courts in Surat, Gujarat.