Shipping Policy

At SareeTree, we aim to deliver your order safely, quickly, and with clear communication. This Shipping Policy explains how we process, dispatch, ship, and deliver orders placed through our website.

SareeTree is operated by Fab Viva under the brand name SareeTree.

By placing an order on SareeTree, the customer agrees to this Shipping Policy.

1. Shipping Coverage

SareeTree currently ships orders across serviceable pincodes in India.

Delivery availability may depend on the customer’s pincode, courier partner coverage, order value, payment method, and serviceability at the time of dispatch.

At present, international shipping is not available unless specifically mentioned on our website or confirmed by our support team.

2. Shipping Charges

SareeTree offers free shipping on orders across India, unless otherwise mentioned during checkout or during a special campaign.

Shipping charges, if any, will be shown at checkout before the customer completes the order.

Any additional charges such as COD charges, convenience charges, return pickup charges, exchange handling fees, or reshipping fees will be mentioned separately wherever applicable.

3. Order Processing Time

Orders are usually processed and dispatched within 24–48 business hours after order confirmation.

Order processing may take longer during:

  • Sale periods
  • Festivals
  • Public holidays
  • High order volume days
  • Stock verification
  • Payment verification
  • COD confirmation delay
  • Courier service disruption

Orders placed on Sundays or public holidays may be processed on the next working day.

4. Delivery Timeline

After dispatch, delivery usually takes 3–7 business days, depending on the delivery location and courier partner serviceability.

Delivery may take longer for:

  • Remote locations
  • Non-metro pincodes
  • North-East regions
  • Jammu & Kashmir, Ladakh, Andaman & Nicobar, and other special service locations
  • Areas affected by weather, strikes, lockdowns, festivals, courier delays, or operational disruptions

Delivery timelines are estimated and not guaranteed unless specifically mentioned in writing by SareeTree.

5. Fast Dispatch vs Delivery Time

SareeTree can control order processing and dispatch timelines from our side.

However, final delivery depends on the courier partner, route, pincode, customer availability, local conditions, and external factors.

For this reason, SareeTree may mention fast dispatch, but final delivery time may vary depending on the customer’s location.

6. Order Confirmation

For prepaid orders, order processing begins after successful payment confirmation.

For COD orders, SareeTree may confirm the order through phone, WhatsApp, SMS, or other communication before dispatch.

If the customer does not respond to confirmation calls or messages, SareeTree may hold or cancel the COD order at its discretion.

7. Cash on Delivery

Cash on Delivery is available for eligible orders below ₹4,000, subject to courier serviceability and internal order verification.

SareeTree reserves the right to deny COD for:

  • High-value orders
  • Suspicious orders
  • Incomplete address
  • Invalid phone number
  • Previous refused delivery
  • Previous RTO history
  • Non-serviceable pincodes
  • Areas where COD is not supported by courier partners

Customers are requested to keep the full COD amount ready at the time of delivery.

8. Tracking Information

Once your order is dispatched, tracking details will be shared through SMS, email, WhatsApp, or order tracking page, depending on the contact details provided during checkout.

Customers can also track their order using the tracking link available on the SareeTree website.

Tracking updates may take 24 hours to reflect after dispatch.

9. Courier Partners

SareeTree works with trusted courier and logistics partners for order delivery.

The courier partner is selected based on pincode serviceability, delivery speed, payment method, package type, and operational availability.

Customers cannot always choose a specific courier partner.

10. Delivery Attempts

Courier partners usually attempt delivery as per their internal process.

If the customer is unavailable, unreachable, refuses delivery, provides an incorrect address, or does not respond to courier calls, the order may be marked as undelivered and may be returned to SareeTree.

To avoid delivery failure, customers must ensure:

  • Correct full address
  • Correct mobile number
  • Correct pincode
  • Nearby landmark, if needed
  • Availability at delivery location
  • Response to courier calls or messages

11. Incorrect Address or Phone Number

SareeTree is not responsible for delivery failure caused by incorrect or incomplete shipping details provided by the customer.

If the customer provides an incorrect address, wrong pincode, incomplete address, or unreachable phone number, the shipment may be delayed, returned, or cancelled.

If reshipping is required due to incorrect customer details, additional shipping or handling charges may apply.

12. Refused Delivery

If a customer refuses to accept a confirmed order without a valid reason, SareeTree may treat the order as a failed delivery.

For COD orders, SareeTree may restrict future COD orders from the same customer, phone number, address, or account.

For prepaid orders, if the shipment is returned due to refusal, refund or reshipping will be handled as per SareeTree’s internal review and applicable policy.

Shipping charges, COD charges, convenience charges, and other operational charges may not be refundable where applicable.

13. RTO Orders

RTO means “Return to Origin,” where the courier partner returns the shipment to SareeTree due to failed delivery.

RTO may happen due to:

  • Customer unavailable
  • Incorrect address
  • Wrong pincode
  • Phone not reachable
  • Delivery refused
  • COD not accepted
  • Courier service issue
  • Area not serviceable after dispatch

For RTO orders, SareeTree may contact the customer for reshipping, cancellation, or further action.

Additional reshipping charges may apply if the delivery failure happened due to customer-side reasons.

14. Delayed Delivery

SareeTree will try to dispatch and deliver orders within the estimated timeline, but delays may happen due to external or courier-related reasons.

Possible reasons for delay include:

  • Weather conditions
  • Festival rush
  • Courier backlog
  • Public holidays
  • Strikes
  • Natural calamities
  • Local restrictions
  • Pincode service disruption
  • Incorrect customer details
  • Courier operational issues

SareeTree will assist customers with tracking and follow-up, but courier-related delays may not always be fully under our control.

15. Lost Shipment

If a shipment is marked lost by the courier partner, SareeTree will investigate the matter with the courier partner.

After verification, SareeTree may provide:

  • Replacement shipment, where stock is available
  • Refund, if replacement is not possible
  • Store credit, where mutually agreed

The final resolution will depend on courier confirmation and SareeTree’s internal review.

16. Damaged Package at Delivery

If the outer package appears badly damaged, opened, tampered with, or suspicious at the time of delivery, customers are advised not to accept the parcel and to contact SareeTree support immediately.

If the customer accepts the parcel and later finds the product damaged, defective, wrong, or missing, the customer must follow SareeTree’s Return & Exchange Policy.

For wrong, damaged, defective, or missing product claims, a clear unboxing video may be required as per SareeTree’s Return & Exchange Policy.

17. Partial Shipments

In some cases, SareeTree may ship items from the same order separately due to product availability, packaging requirements, or operational reasons.

If an order is split into multiple shipments, tracking details may be shared separately for each shipment.

18. Prepaid Orders

For prepaid orders, customers must complete payment successfully during checkout.

If payment is deducted but the order is not confirmed, customers should contact SareeTree support with payment proof, transaction ID, and contact details.

Refunds for failed payments are usually handled by the payment provider or bank as per their processing timeline.

19. COD Orders

For COD orders, the customer must pay the full order amount at the time of delivery.

COD orders may require confirmation before dispatch.

If a COD order is refused, not accepted, or returned due to customer-side reasons, SareeTree may restrict future COD access for the customer.

20. Order Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched.

Once the order is dispatched, cancellation may not be possible.

If the customer wants to cancel after dispatch, the request may be handled as per courier status, payment method, and SareeTree’s internal review.

For prepaid orders cancelled before dispatch, refund will be processed as per the payment provider’s standard timeline.

21. Order Cancellation by SareeTree

SareeTree reserves the right to cancel an order in the following cases:

  • Product out of stock
  • Pricing error
  • Payment failure
  • Suspicious transaction
  • Invalid customer details
  • Non-serviceable pincode
  • COD verification failed
  • Duplicate or fake order
  • Operational issue

If a prepaid order is cancelled by SareeTree, the eligible refund will be processed to the original payment method or as otherwise communicated to the customer.

22. Packaging

SareeTree takes reasonable care while packing every order.

Products are packed to reduce the risk of damage during transit. However, customers should check the parcel carefully at the time of delivery.

If the package looks tampered with or damaged, customers should take photos/videos and contact SareeTree support immediately.

23. Delivery Confirmation

Once the courier partner marks the order as delivered, SareeTree will consider the order delivered.

If the customer has not received the order but the tracking status shows delivered, the customer must contact SareeTree support within 24 hours of the delivery update.

Delayed complaints may be difficult to verify with the courier partner.

24. Customer Responsibility

The customer is responsible for providing correct and complete shipping details.

Customers must ensure:

  • Full name is correct
  • Mobile number is active
  • Complete address is provided
  • Pincode is correct
  • Someone is available to receive the parcel
  • Courier calls/messages are answered
  • COD payment is ready, if applicable

SareeTree will not be responsible for failed delivery caused by incorrect customer information or non-availability of the customer.

25. Shipping During Sale or Festival Periods

During sales, festivals, wedding season, or high-demand periods, order processing and delivery may take longer than usual.

Customers are advised to place orders in advance if the saree is needed for a specific date, function, festival, or event.

SareeTree does not guarantee delivery by a specific event date unless confirmed in writing.

26. Need Order Help?

For order, shipping, tracking, or delivery-related support, customers can contact SareeTree:

Phone / WhatsApp: +91 9662090990
Email: info.sareetree@gmail.com
Support Hours: 10:00 AM – 6:00 PM, Monday to Saturday

Please share your:

  • Order ID
  • Registered mobile number
  • Full name
  • Tracking ID, if available
  • Issue details

27. Business Address

SareeTree
Operated by Fab Viva
2128, 2nd Floor, Bellagio Lace Textile Market,
Opp. IFM, Near Raj Mahal AC Mall,
Canal to Sitanagar Road, Parvat Patiya,
Surat, Gujarat - 395010, India

28. Policy Updates

SareeTree may update this Shipping Policy from time to time due to changes in courier operations, business processes, payment methods, serviceability, or legal requirements.

The latest version of this Shipping Policy will be available on the SareeTree website.