Privacy Policy

At SareeTree, your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact our support team, or use our services.

By using our website or placing an order with SareeTree, you agree to the practices described in this Privacy Policy.

1. Who We Are

SareeTree is operated by [FAB VIVA] under the brand name SareeTree.

In this Privacy Policy, “SareeTree,” “we,” “our,” and “us” refer to the business operating the website and services of SareeTree.

Business Address:
SareeTree
2128, 2nd Floor, Bellagio Lace Textile Market,
Opp. IFM, Near Raj Mahal AC Mall,
Canal to Sitanagar Road, Parvat Patiya,
Surat, Gujarat - 395010, India

Customer Support:
Phone / WhatsApp: +91 9662090990
Email: info.sareetree@gmail.com

For privacy-related questions or requests, please contact us with the subject line “Privacy Request.”

2. Information We Collect

We may collect the following types of personal information when you interact with SareeTree:

Personal and Contact Information

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address

Order and Transaction Information

  • Products ordered
  • Order ID
  • Payment status
  • Delivery details
  • Return, exchange, or refund details
  • Invoice and billing details

Payment Information

We do not intentionally store full card numbers, UPI PINs, net banking passwords, or complete bank details on our website.

Payments are processed through secure third-party payment gateway providers. We may receive limited payment-related information such as payment status, transaction ID, payment method, and refund status.

Account and Preference Information

If you create an account or interact with our website, we may collect:

  • Login details
  • Saved addresses
  • Wishlist or cart activity
  • Product preferences
  • Communication preferences

Customer Support Information

When you contact us through phone, WhatsApp, email, website forms, or social media, we may collect:

  • Your name
  • Contact details
  • Order ID
  • Messages and support history
  • Product photos or videos shared by you
  • Complaint or exchange-related information

Device and Website Usage Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Products viewed
  • Referring website or campaign source
  • Date and time of visit
  • Approximate location based on IP address
  • Cookies and similar tracking information

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and confirm your orders
  • To deliver products to your shipping address
  • To provide order updates through SMS, email, WhatsApp, or phone
  • To process payments, refunds, returns, and exchanges
  • To provide customer support
  • To verify claims related to wrong, damaged, defective, or missing products
  • To prevent fraud, fake orders, payment misuse, and delivery abuse
  • To improve our website, products, services, and customer experience
  • To send promotional offers, updates, and marketing messages where permitted
  • To show relevant ads or measure marketing performance, where applicable
  • To comply with tax, accounting, legal, and regulatory requirements
  • To protect the rights, property, and safety of SareeTree, our customers, and business partners

4. Legal Basis for Processing

Depending on the applicable law and your location, we process your personal information based on one or more of the following grounds:

  • Order fulfilment: To process, deliver, and support your purchase
  • Legal obligation: To comply with tax, accounting, consumer protection, and regulatory requirements
  • Legitimate business interest: To prevent fraud, improve services, secure our website, and manage customer support
  • Consent: For marketing messages, non-essential cookies, and certain promotional communications where consent is required

Where we rely on your consent, you may withdraw it at any time.

5. Sharing of Information

We do not sell your personal information in the ordinary meaning of the term.

However, we may share your information with trusted third parties only when necessary for business, service, legal, or operational purposes.

These may include:

  • Shopify and website hosting/service providers
  • Payment gateway providers
  • Banks and refund processors
  • Courier and logistics partners
  • Shipment tracking providers
  • SMS, email, WhatsApp, and communication service providers
  • Customer support tools
  • Review collection tools
  • Analytics and advertising platforms, if enabled
  • Fraud prevention and security service providers
  • Accountants, auditors, legal advisers, or professional consultants
  • Government authorities, courts, or regulators where required by law

We share only the information necessary for the relevant purpose.

6. Cookies and Tracking Technologies

SareeTree may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, measure advertising performance, and improve customer experience.

Cookies may be used for:

  • Website functionality
  • Cart and checkout experience
  • Login and account features
  • Analytics and performance measurement
  • Advertising and remarketing, where enabled
  • Fraud prevention and security

Some cookies are necessary for the website to work properly. Others, such as analytics or advertising cookies, may be controlled through your browser settings or cookie preference tools where available.

You can disable cookies through your browser settings, but some website features may not work properly if cookies are blocked.

7. Marketing Communication

We may send you updates, offers, product recommendations, and promotional messages through email, SMS, WhatsApp, phone, or other communication channels where permitted.

You can opt out of marketing communication by:

  • Using the unsubscribe option, where available
  • Replying “STOP” or requesting removal, where applicable
  • Contacting us at info.sareetree@gmail.com
  • Contacting us on WhatsApp at +91 9662090990

Even if you opt out of marketing messages, we may still send important service-related messages such as order confirmation, payment updates, delivery updates, return/exchange updates, and support responses.

8. Data Retention

We keep your personal information only for as long as necessary for the purposes mentioned in this Privacy Policy, unless a longer retention period is required by law.

Indicative retention periods:

Type of Data Retention Period
Order, invoice, payment reference, return, refund, and tax records Up to 8 years or longer if required by law
Customer account and saved address data Until account deletion or 24 months of inactivity, unless legal retention is required
Customer support emails, WhatsApp chats, complaints, and exchange records Up to 24 months after last interaction or longer if required for dispute handling
Marketing consent and opt-out records Until consent is withdrawn, plus as needed to honour opt-out requests
Website logs, analytics, and security records Usually up to 12–24 months depending on tool settings and business need
Fraud prevention and dispute records As long as necessary for investigation, legal claims, or fraud prevention
Privacy request records Up to 3 years for audit and compliance purposes

When information is no longer required, we may delete, anonymize, or securely archive it as permitted by law.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction or update of inaccurate information
  • Request deletion of your personal information, subject to legal and operational limitations
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communication
  • Raise a grievance about how your personal information is handled

If you are located in a region where additional privacy rights apply, such as the EEA or UK, you may also have rights to object, restrict processing, request data portability, and seek review of certain automated processing, subject to applicable law.

To exercise your rights, contact us at:

Email: info.sareetree@gmail.com
Phone / WhatsApp: +91 9662090990
Subject Line: Privacy Request

Please include your name, registered mobile number, email address, and order ID if relevant, so we can verify and process your request.

We may need to verify your identity before acting on your request.

10. Data Deletion Requests

You may request deletion of your personal information by contacting us.

However, deletion may not be possible in certain cases, such as:

  • Active or recently completed orders
  • Payment, refund, return, or exchange records
  • Tax, accounting, or invoice records
  • Fraud prevention records
  • Legal disputes or complaint records
  • Information required to comply with law

If we cannot delete certain information immediately, we will explain the reason where appropriate.

11. Security Measures

We use reasonable technical, physical, and organizational safeguards to protect your personal information.

These may include:

  • Secure checkout and payment processing
  • Transport encryption where applicable
  • Access controls
  • Internal data handling restrictions
  • Vendor and service provider controls
  • Fraud and abuse monitoring
  • Secure storage and operational safeguards

However, no online system is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security of data transmitted over the internet.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps as required.

12. Third-Party Links

Our website may contain links to third-party websites, payment pages, courier tracking pages, social media pages, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you read their privacy policies before sharing any personal information with them.

13. Shopify and Service Providers

Our store may be hosted and operated using Shopify and related service providers. Shopify and other service providers may process customer information to help us operate our store, checkout, order management, payments, security, analytics, and related services.

We may also use third-party apps or integrations for reviews, shipping, marketing, analytics, customer support, and advertising.

We aim to use service providers that follow reasonable data protection and security practices.

14. Cross-Border Data Processing

Your personal information may be processed in India or in other countries where our service providers operate.

Where required by applicable law, we will use appropriate safeguards for such transfers, including contractual, technical, or organizational measures.

15. Children’s Privacy

Our website and services are intended for users who are 18 years of age or older.

We do not knowingly collect personal information from children. If we become aware that personal information of a child has been collected in a manner not permitted by law, we will take reasonable steps to delete such information.

If you believe a child has provided personal information to SareeTree, please contact us immediately.

16. Automated Processing

We do not use automated decision-making that produces legal or similarly significant effects on customers.

However, we may use automated tools for:

  • Fraud prevention
  • Website security
  • Product recommendations
  • Analytics
  • Ad performance measurement
  • Customer experience improvement

Where applicable law gives you the right to object to or request review of certain automated processing, you may contact us using the details provided in this policy.

17. Grievance Officer / Privacy Contact

For privacy-related complaints, requests, or grievances, you may contact:

Grievance Officer / Privacy Contact:
[FAB VIVA]

Email: info.sareetree@gmail.com
Phone / WhatsApp: +91 9662090990

Postal Address:
SareeTree
2128, 2nd Floor, Bellagio Lace Textile Market,
Opp. IFM, Near Raj Mahal AC Mall,
Canal to Sitanagar Road, Parvat Patiya,
Surat, Gujarat - 395010, India

We aim to acknowledge privacy-related complaints within a reasonable time and resolve valid complaints as soon as possible.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements, or data practices.

When we update this policy, we will revise the “Last Updated” date at the top of this page.

If the change is material, we may take reasonable steps to notify customers through the website, email, or other appropriate channels.

19. Contact Us

For any privacy-related question, request, or complaint, please contact:

SareeTree
Email: info.sareetree@gmail.com
Phone / WhatsApp: +91 9662090990

Address:
2128, 2nd Floor, Bellagio Lace Textile Market,
Opp. IFM, Near Raj Mahal AC Mall,
Canal to Sitanagar Road, Parvat Patiya,
Surat, Gujarat - 395010, India